Our Company (Organic Tech LLC) was registered in Georgia and according to this contract it will be addressed as a "Company".
The client must be at least 18 years old and also is required to be of legal age of the country of residence. In case of violation, the client's money will be blocked or delivered to his legal guardian, until the legal age.
The Company keeps his right to accept or reject client's membership application.
The client must have full respect for the laws of the country of residence and in the case that for any reason financial operations of our Company in the client's country of residence is prohibited, please leave the site immediately in order to respect the laws of your country. Otherwise, the clients will be fully responsible for any consequences.
The aim of given personal information to the client is only to deal and trade in the Company's trading platforms by that person and it is client's responsibility in case of any losses caused by the third party.
If it is proven that someone else has used the identity of an ordinary or legal person, it is considered as a fraud and misuse of identity of others and the Company has the right to block his\her account(s)
Each client is obligated to inform us of every change made in information such as email address, telephone number, residence address and etc.
It is not always possible to ensure the connection at the buy and sales price stated on the website, in the market volatility your call maybe delayed or returned back.
Rate announced by the Company is not necessarily that of real market rate and may be slightly different from other resources, in this case, the client has no right to complain.
According to the Anti-Money Laundering Law(AML),a client in any way that makes a deposit will be allowed to withdraw in the same way, and in some cases (at the discretion of the Company), profit will be delivered only to the client's bank account.
If one of the electronic money associations or bank contractors between Company and client for whatever reason gets bankrupt and is unable to return the client's money, the clients who charge their account through those companies or banks will not be able to get their money back. For example, if you charge your account via WebMoney, if WebMoney is filing for bankruptcy, a client who has charged in this way also will be affected and will not be able to get back his/her money.
Using automated trading software without Company's permission under any title and circumstances to be intentionally or inadvertently, is prohibited and in a case of proving infringement profits made by the robot will be deducted. It is a better for client before using such applications to inform the Company in case of the legality of the using software.
In case of death of account holders, by providing the necessary official documents all the client's transactions found by the Company will be closed and the balance will be paid into a bank account to the legal heirs and the incapacitated or deceased account will be blocked.
The Client shall have no right to sue Company including its members and staff. But the client has the right to raise any possible problems in written to communicate with the Company and the Company will take an action to solve possible problems.
Clients who need to open a Company account, it is necessary for all members to declare their agreement for opening an account, and documents of all members is also required.
If we suspect that documents or any other items provided by the client are fake, the Company has the right to cancel the contract with the client.
The client shall have no right to sell or transfer his/her account to the others and account balance belongs only to the account holder not anyone else.
In a case of cancellation of the terms, the Company has the right to close all open positions at the market price.
if any other problems that we have not had mentioned here, the situation based on the both sides will be solved and the Company knows how to solve this problem well and the clients should follow our rules
The customers are not allowed to use or copy any soft wares, neither copy or use of them. So if they use, they will enforce such rights to the full extent of the law
Clients are responsible for their own account security and must not try to log into their accounts from non-personal computers and in a case of use, immediately they have to change the password.
Electronic exchange fee is variable and these numbers will be updated on the site withdraw section. Withdrawal usually takes 3 business days, but we try to do on the same working day. Bank payment usually takes 3 to 5 working days until the client money delivers in the bank account (Depending on destination bank this time can vary).
According to the Anti-Money Laundering Law, the suspicious deposits will be examined very carefully, and the client might be required to use deposit of their bank accounts and withdrawal will be conducted from the same bank account.
From time to time for security reasons, Company account holders or individual clients might be required to send updated identification documents or even approved by the government.
The clients must have only one account and multiple (offender) accounts will be blocked.
Any client who wants to harm the Company is sentenced to compensation, including (lawyer fee, Website recovery, Software and hardware damages and the cost of spiritual abuse of the Company or its members...).
For inactive accounts (not making a trade more than 90 days) we Set 0.5% Money Storage Fee every month.
When an ordinary or legal person joins the Company's site, declares that all documents submitted are real. But if it is proven to be a person with a false identity opening an account, the Company has the right to block His account(s).
Company has the right to terminate and block client's account until the following points get clear such as:
client does something illegal and in any way the client is obligated to pay his/her debts like failure to pay government taxes-failure to pay bank debts-failure to pay personal debts that cause complaints against clients.
Payout amounts are not fixed and based on market volatility at different hours, may decrease or increase.Traders should check the payout amounts before trading and after trading there is no right to complain.
Traders who deposit via PayPal (or cards such as Visa Card, Master Card, American Express, etc.), are not allowed to refund their lost money, and if they are not satisfied with our services in some ways, they should inform us and try to resolve the issue. In the case of PayPal refund, we refer the case to our lawyer to resolve the issue preferably peacefully!
After a normal follow-up by the customer service department, if it is certain that the claim was filed by mistake or that the client unknowingly or unwillingly filed the refund claim for any reason, and then he/she closes the case, the company will ignore the customer's mistake. It is strongly recommended that in case of any dissatisfaction, first of all, try to solve the problem by writing your issue to the company's email address. Contact us and raise your issue. We assure you that this is in your favor.
If the case proves to be filed deliberately (in any form and title) or the trader does not try to close it, the case will be referred to the company's lawyer and at his/her discretion, a complaint will be filed in Georgia's court.
In the case of a chargeback from all conventional cards, the customer must pay any expenses incurred (chargeback amount plus the amount of losses caused to the company) and by accepting this agreement and membership on CloseOption, he/she agrees to pay the amount without dispute. It is necessary to explain that the customer will be charged all the costs of the lawyer, transportation, etc.
The client must respect all our terms and conditions after joining our company and in case of intimidation or insulting, his or her account will be banned. If clients cause any loss to the company, this amount will be reduced from their accounts and the rest amount will be transferred after 180 days!
Due to some security reasons, if the company recognizes that customers' activities are suspicious (there is not a must to provide the customer with an explanation), the money will be held for 180 days. As soon as the review process is done, and nothing suspicious is found, the money can be withdrawn. Otherwise, money will be blocked again.
In case of suspicious activities (trading - financial-identity) of a customer, CloseOption reserves the right to ban member's account at the discretion of financial and technical managers, and after a complete review of the customer's activities and the removal of transactions contrary to reality, his/her balance will be transferred to a bank account under his/her name after 3-6 months.
When you press Call/Put button, there is a 1000 to 2000 ms delay in placing the order. This delay is due to the comparison of the prices both from user side and the provider bank of the price. Currently, shortening this time is inevitable and customers must accept it. Regarding this explanation, there is a possibility of opening orders with a slight price movement that could be profitable or may cause losses.
On different occasions or due to advertising reasons and customer orientation, CloseOption adds an amount of money to traders' account as a gift. In cases, they have been inactive for more than 40 days, the company reserves the right to remove this gift from their accounts (this gift is only for some traders).
Occasional gifts are for specific countries and specific traders, under specific conditions and granting a gift to a person does not create any right for the other person to claim a gift on the basis of it. Those traders who try to abuse occasional conditions, if it is proved to be deliberate, their accounts will be banned.
In case of an account termination request, you must withdraw all your balance. If the balance is below $1, the trader can temporarily close his account without mentioning the reason, and the company processes the request for the customer. Balances below $1 will be given to UNICEF or another charity, on your behalf. Keep in mind that all applicable laws of the company are in action for up to 180 days after the account closure and the account will be completely closed after 180 days from the closing request in the absence of a financial complaint from the customer. And if you have a complaint and have a debt, your account will remain open for legal review. In case of dispute, we are constantly striving to satisfy our customers, therefore, contact us and send your complaint to our email.
Contact to our support team, they can help you in 24/7Support Team