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Frequently Asked Questions (FAQ)

FAQ

General


In Binary Options clients dealing with three concepts buy, sell and time, In other words, you're forecasted that at a Specified time a pair Forex, for example, gold, silver, stock and etc ascending or descending. You can earn a profit. For example, in 30 minutes time you expect the price of gold will go up, If your prediction correct, You will win.
How the amount will be rise does not matter. (Generally, you are facing with concept up and down in Binary Option).

You are responsible for your own country's legislation and if in your country of residence the subject of our sites is illegal. Close and leave our site immediately.

Must refer to the tax laws of your own country.

yes, it is necessary to upload one document related to identity like ID card, passport or driving license.Moreover, for proof address, it is necessary to upload bill or bank statement.

The client is responsible for maintaining his/her account information, and any gain or loss related to misuse of account 100% relevant to you.

Each person can only have one account in our company And only the account holder is responsible for his or her account due to full compliance issues related to money laundering. There is also no possibility of transferring ownership of their account to others.

No, All financial markets, especially Binary Options are high risks market and recommended individuals with full knowledge of risks and without having sufficient knowledge do not enter the markets.

Abbreviation of IB is Introducing Brokers. By introducing customers to CloseOption, you will get benefit from your customers trading. See More

Using the identity of others is a crime and this issue will be referred to the competent authority and to determine the status. Moreover, your account balance will be blocked.

You just go to "setting -> User info" and change your nickname.

No, you cannot change your email but before verification, you are allowed to change your identification.

Yes, we are sorry for bothering you. Please via ticket or online chat, you can have a nice support to know how to unsubscribe your email.

You just go to "setting -> User info" and change your Avatar.

You just go to "setting -> User info" and change your nickname.

Trading


The concept of trading to make a profit from rising by Call and going down by Put determined to make a profit from market.

The maximum amount of each trade is up to 1000 American dollar but on a written request by a client, this amount can increase to 50000 American dollars.

There is a possibility of losing some or all of your investment. It is recommendable you should not invest money which you cannot afford to lose.

In those above mentioned days trading volume, different banks are very low and the majority of the world's financial markets are closed and there is no possibility to deal.

Different rates in these days are closed. Some sites attempt to create a series of unrealistic prices with the help of artificial intelligence and usually move prices based on clients trades and caused customers losses.

Deposit


The minimum investment is 5 American dollar.

There is a no limit amount of money to investment but it's better not deposit more than 200000 dollars a day.

A profit and money you deposit always withdrawable the same way as you deposit.

We strongly recommend this, deposit money under your name using an electronic method such as Skrill or Paypal and etc or Bank system. Our company just withdraw money to the same name, only in your own Bank account or electronic methods.

Our main goal opening an account with clients and deposit to trade on our Company. If you have a trading account which has been inactive for more than three months, we will decrease 0.5% your balance each month.

Electronic money fee charges are variable between 1% to 4% but sometimes for the convenience of customers, the fees are not taken.

Withdrawal


Generally, withdrawal for verified accounts takes between 24 to 72 working hours and in cases where the client is going to do the withdrawal through the banking system, this time, will take up to 7 working days.

Electronic money fee charges are variable between 1% to 4% but sometimes for the convenience of customers, the fees are not taken.

Demo accounts are only training and practicing accounts and not connected to the risk management.Furthermore, in these accounts you can only improve your experience.

Contest


At the moment participating in CloseOption contest is totally free of charge.

Yes, you can withdraw your prize after another verification or trade in Real account.

Contest are usually held once a week and there is a possibility of holding one to four competitions in every month.

To participate in the Contest client should have verified the account with loading the residence documents and identity.

Each Contest will have 17 winners and the prize is the ability to withdraw unconditionally. The first person gets $150, the second person $100, the third person $50, the 4th to 7th $25, the 8th to 11th $10 and the others get $5.

First, you have to sign up, then you ought to send your documents, after that your documents should be verified to start the contest.

No, after checking cheating in the contest, we will announce the final result in contest page.

Normally between 1 to 3 days after final announcing result. Moreover, the winners will receive an email in order to verify the last documents, after that the prize will be added to their account.



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